The best way to contact us in almost any case is using the support@webtms.com email, as this ensures that it is seen by all our support staff. If there is already an option or method in the system that meets the client's needs the support staff will be able to advise them of this; if there is not, then the suggestion will be entered into our internal proposal list.
Why is the WebTMS-customer relationship so important to the product's success?
It is a point of pride in the company that we are considered to have some of the best support and best client relationships in the business. We listen to what our clients like about the system and what they believe could be improved, and by doing so we are able to better meet the needs they have from the software. Our clients trust us to look after them, and because they trust us, they are happy to tell other people about their experiences with us. They know that while we may not be able to include every request in the system, we will listen to every request and try our best to incorporate them where possible.
How do you help customers get to grips with new features?
We always kick off a new patch release with a direct customer communication and at least one webinar to explain what is coming. The webinar is then broken down into sections, recorded, and placed on our manuals site, which is accessible from the manuals link in the system. We also add any new manuals we have created to the site at this time. Finally, our support staff are available to provide help and advice if a client has further questions.
Have you got an idea for a new WebTMS feature or improvement you'd like to see? Richard and the team would love to hear from you. Just get in touch via support@webtms.com.